Shipping policy

Last updated: 24/01/2026

At Cordwynn, we are committed to delivering high-quality leather shoes to you in a timely and secure manner. Please review our shipping policy below for details on how and when your order will be shipped.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.

Please note: During high-volume periods (sales, promotions, holidays), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Domestic Shipping: 3–7 business days
International Shipping: 7–14 business days (depending on destination and customs processing)

Delivery times are estimates and may vary due to carrier delays, customs clearance, or unforeseen circumstances.

Shipping Destinations

Cordwynn currently ships to:

[List countries or write: “selected domestic and international destinations”]

If your location is not available at checkout, please contact us before placing your order.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Delays & Lost Packages

Cordwynn is not responsible for shipping delays caused by:

Courier issues
Customs clearance
Incorrect or incomplete shipping addresses

If your package appears lost or significantly delayed, please contact us at [your support email], and we’ll do our best to assist you.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at checkout.
Cordwynn is not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item and packaging

We will review the issue and arrange a replacement or solution where applicable.

Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: [your support email]
🌐 Website: www.cordwynn.com